Refund policy
# Refund & Return Policy
Last updated: [Month Day, Year]
We want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.
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## Return Eligibility
Customers may request a return within 30 days after receiving their order.
To qualify for a return, the item must:
- Be unused and in original condition
- Include all original tags and packaging
- Be free from damage caused after delivery
- Include proof of purchase or order confirmation
Returns that do not meet these requirements may not be approved.
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## How To Request A Return
To initiate a return request, please contact our support team at:
Email: phylum30gauche@icloud.com
Return Address:
[INSERT RETURN ADDRESS]
Please wait for return authorization before sending any item back. Returns sent without prior approval may be refused.
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## Return Shipping Information
Once your return request has been approved, we will provide instructions for returning your item.
Depending on the reason for the return:
- Customers may be responsible for return shipping costs
- We may provide a prepaid return label for defective or incorrect items
Please ensure all returned products are securely packaged before shipping.
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## Damaged, Defective, Or Incorrect Orders
Please inspect your order carefully upon arrival.
If your item is:
- Damaged during shipping
- Defective
- Incorrect or missing
please contact us immediately so we can investigate the issue and provide assistance.
Photos of the product and packaging may be required for verification.
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## Non-Returnable Items
The following products are generally not eligible for return:
- Personalized or custom-made products
- Perishable goods
- Beauty and personal care items
- Gift cards
- Final sale or clearance products
- Hazardous or flammable materials
If you are unsure whether your item qualifies for return, please contact us before placing your order.
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## Exchanges
We currently do not offer direct exchanges.
If you would like a replacement or different item, please return the original item first and place a new order separately after your return is approved.
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## European Union 14-Day Withdrawal Right
For orders delivered within the European Union, customers have the legal right to cancel or return their order within 14 days without providing a reason.
Returned products must still satisfy the return conditions outlined in this policy.
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## Refunds
After your returned item is received and inspected, we will notify you regarding the status of your refund.
If your refund is approved:
- The refund will be issued to your original payment method
- Processing typically takes up to 10 business days
- Your bank or payment provider may require additional processing time
If you have not received your refund within 15 business days after approval, please contact us at:
phylum30gauche@icloud.com